FAQ
Have questions? We have answers.
Products
What is OEKO-TEX fabric, and why is it important?
What is OEKO-TEX fabric, and why is it important?
At Honey & Stitch, we’re committed to care—for your family and the planet. OEKO-TEX certified fabrics meet stringent safety standards, ensuring our products are free from harmful chemicals and safe for even the most sensitive skin. It’s our way of prioritizing both your child’s well-being and sustainability.
When you choose Honey & Stitch, you’re not just selecting clothing—you’re choosing quality, safety, and peace of mind. Learn more about the OEKO-TEX standard here.
My child doesn’t have eczema. Will they still benefit from Honey & Stitch products?
My child doesn’t have eczema. Will they still benefit from Honey & Stitch products?
Absolutely! While our designs are crafted with eczema-prone skin in mind, they’re perfect for any child who values comfort and quality. Whether your little one has sensitive skin, sensory sensitivities, or you simply want the softest, most breathable clothing for them, Honey & Stitch has you covered.
We use premium fabrics like organic bamboo and mulberry silk, chosen for their exceptional softness, breathability, and hypoallergenic properties. Our clothes are gentle on all skin types, ensuring unmatched comfort that kids love.
Thoughtfully designed with neat seams, no inside labels, and stretchy, non-restrictive fabrics, our garments eliminate irritation and maximise comfort. Don’t miss our silk mittens, a game-changer for all kids! Originally designed to prevent nighttime scratching, they also provide a gentle barrier for children who tend to rub or scratch during sleep.
How can I become a Honey & Stitch stockist?
How can I become a Honey & Stitch stockist?
We’re always excited to collaborate with retailers who share our values. If you’re a boutique or an online store interested in carrying our products, we’d love to hear from you! Please reach out to us at hello@honeyandstitch.com.au, and let’s start the conversation.
Orders
What size should I buy?
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides on this link.
Can I cancel my order?
Can I cancel my order?
Depending on the status of your order, it may be possible to cancel the order. Please email us as soon as possible at order@honeyandstitch.com.au with your order number
Do you offer any ‘buy now, pay later’ payment options?
Do you offer any ‘buy now, pay later’ payment options?
Absolutely! We’ve partnered with Afterpay to make shopping easier for you. With Afterpay, you can enjoy your Honey & Stitch goodies right away and spread the cost over 4 interest-free fortnightly payments. Simply select Afterpay at checkout to take advantage of this flexible payment option.
Does Honey & Stitch have sales?
Does Honey & Stitch have sales?
We understand the excitement of a good sale, but at Honey & Stitch, we focus on fair pricing all year round. This means you don’t have to wait for a sale to give your child the best in comfort and care. Our products are an investment in your little one’s health and well-being—not just clothing.
As we continue to grow, we’ll be introducing thoughtfully curated bundles, so you can shop your favourites with ease and added value.
We also value your feedback! Participate in our Rewards for Reviews program: share your thoughts with us, and we’ll thank you with a voucher for your next purchase. Your input helps us improve and keeps our community thriving.
What is your return policy
What is your return policy
If you're not completely satisfied, we offer returns within 30 days from the date your order leaves our warehouse. Please ensure all labels remain attached and the item has not been worn (other than trying it on, of course!)
Please complete refund request by using this link with your order number before returning your goods. Goods are returned to Honey & Stitch at your own cost.
Return address:
Honey & Stitch
PO Box 2074
Homebush West
NSW 2140